Policy Warranty

Commercial Return

General conditions:

Smartness Italia accepts the requests within 15 days from the delivery date.

- The product must be completely intact (including the original packaging and accessories) and in its original packaging.

- The physical return of the goods must be strictly within 10 working days from the date of issue of the RMA number.

- Smartness reserves the right not to accept returns requests for special sales (eg: orders at special prices issued by vendors, etc ...)

- Before sending the material to be returned, wait to receive the RMA authorization number which must be indicated on the return receipt; shipments that do not include this number will be rejected to the sender.

It is the right of Smartness to apply penalties by deducting the amount from the credit note to be issued or to return the goods to the sender in the event of non-compliance with the general conditions.

The request can be made in two ways: Online by entering the e-commerce site, clicking on the item "Returns Online" and following the instructions indicated. Via e-mail by writingcustomercare@smartness.srl

For requests not made online, a copy of the invoice must be submitted as proof of purchase. ATTENTION: Please DO NOT WRITE the return number on the product packaging.

Returns must be sent directly to:

SMARTNESS S.R.L.S.

Logistics and Distribution

Via E. Nicolardi, 174

80131 Naples (NA)

Return for damaged material

In the event that the return is to be managed via Smartness:

- Online by following the instructions indicated on the site

- By e-mail customercare@smartness.srl

If the material returned under warranty runs, € 50 will be charged for the defect to be found.

Indicate the authorization number for the return on the delivery note; shipments that do not include this number will be rejected to the sender.

When the credit note is issued without replacement, the price to be reversed will be referred to the last price list.

Credit note request for price difference

follow the instructions indicated on the site. Alternatively, you can send a request to the Customer Care within 30 days from the invoice date by e-mail customercare@smartness.srl

The information listed is required:

- Invoice number

- Product code number

- Correct price

Customer Care will check your request with the support of the Sales Office, starting, if so, the related administrative procedures.

In case of inaccuracies you will be promptly contacted, otherwise the request will be automatically processed.